ABOUT THE TEAM

You’ll guide a high-impact team focused on cross-functional collaboration and operational excellence. Working with Revenue, Marketing, Customer Success, and Finance, you’ll provide strategic insights, shape our operations, streamline processes, and deliver operational rigor and effectiveness that empowers teams and drives customer success. We value accountability, innovation, and continuous improvement to make a meaningful impact on Mural’s success.

YOUR MISSION

You will lead Mural’s revenue operations function and practice to accelerate business performance and growth. Reporting to the Senior Director of Revenue Strategy, you will serve as a strategic thought partner—proactively identifying opportunities, solving challenges, and translating company priorities into scalable, effective revenue-driving initiatives. You will drive alignment across GTM teams and deliver operational excellence.

WHAT YOU'LL DO

• Support the GTM planning process through projects, data analysis, and task force leadership; collaborate with GTM leaders, Finance, and HR to enable clear, data-backed decision making.

• Design, assign, and continuously refine sales segmentation and territories in partnership with GTM leadership.

• Develop and implement GTM compensation structures that reward performance and align incentives with business goals, partnering closely with Finance.

• Own revenue forecasting and pipeline management, enhancing accuracy, transparency, and accountability.

• Develop, implement, and maintain strategies for data quality, integrity, and controls to ensure reliable KPI reporting and forecasting.

• Establish scalable workflows and processes to maximize sales productivity, operational efficiency, and knowledge sharing across the GTM organization.

• Drive and support key strategic initiatives that directly impact business performance.

• Monitor industry trends, emerging technologies, and competitive best practices; proactively integrate insights to strengthen revenue operations.

• Develop and execute holistic revenue strategies that unify GTM planning, sales enablement, and operational priorities to achieve ambitious growth targets.

• Deliver executive-level reporting, business reviews, and actionable insights to the CRO and other senior leaders, informing strategic decision-making.

• Partner cross-functionally with Sales, Marketing, Customer Success, Product, HR, and Finance to ensure strategic alignment and drive operational excellence.

• Champion continuous process improvement by identifying operational roadblocks and implementing high-impact solutions.

• Foster a high-performing, collaborative team culture; empower direct reports to innovate, experiment, and drive measurable results.

• Mentor, develop, and retain top talent within the Revenue Operations team, identifying skill gaps and supporting career growth.

• Balance high-level strategic thinking with a bias for execution – rolling up your sleeves to turn plans into tangible outcomes.

WHAT YOU'LL BRING

• 5+ years of experience in revenue operations, with proven ability to build and scale teams.

• Background in SaaS or technology industries; experience with both scaling and mature organizations preferred.

• Strong expertise in GTM strategy, revenue planning, and operational execution.

• Track record of optimizing sales processes, implementing new systems, and improving performance.

• Demonstrated experience developing and implementing sales compensation plans and incentive programs.

• Skilled in financial planning, forecasting, and analyzing sales performance metrics, preferably in SaaS models.

• Effective communicator with advanced analytical, coaching, and change management abilities; adept at facilitation and driving alignment.

• Proficient in leveraging AI-driven tools and data to inform strategy and enhance operational efficiency.

• Results-driven, with a passion for innovation, team development, and continuous improvement.

The base salary for this role ranges from $160,000 - $200,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.